FAQ

Do I need to have a credit card upon check in?
Yes, a credit card is typically required at check-in to cover any incidental charges or to secure a security deposit. Even if you plan to pay for your stay ...
Thu, 3 Oct, 2024 at 5:45 PM
Can I pay in cash?
Yes, many hotels allow payment in cash; however, they typically require a credit card for authorization at check-in, even if you intend to pay in cash for y...
Thu, 3 Oct, 2024 at 5:46 PM
Can I extend my stay?
Yes, you can request to extend your stay, subject to hotel availability. Please contact the front desk to check on availability and any additional fees ...
Thu, 3 Oct, 2024 at 5:46 PM
Can I request for a room?
Room assignments are made at check-in. You are welcome to include any room requests on the notes section when making your booking. Additionally, y...
Thu, 3 Oct, 2024 at 5:46 PM
What do I need to bring when checking in?
When checking in, please bring the following items: Valid Identification: A government-issued photo ID (such as a passport or driver’s license). Credit...
Thu, 3 Oct, 2024 at 5:46 PM
Will I get Travel Club points, Hilton Honors, or any other brand loyalty points with my booking?
Frequent Travel Club points, Hilton Honors, and other brand loyalty points do not apply to any HotelsByDay bookings. However, by joining our #Masterkey ...
Thu, 3 Oct, 2024 at 5:46 PM
What is your Masterkey membership program?
Masterkey is our loyalty club membership program that allows you to earn points with every booking you make. These points can be redeemed for a complime...
Thu, 3 Oct, 2024 at 5:46 PM
Do I need to make any additional payments at check-in?
Some properties reserve the right to charge an amenities fee. Please check You should know section when viewing the hotel listing on our website. 
Thu, 3 Oct, 2024 at 5:46 PM
How can I cancel my booking?
Cancelations for Pay Later bookings are free of charge, and can be cancelled anytime by clicking on the following link: Cancel My Reservation Cancelatio...
Thu, 3 Oct, 2024 at 5:46 PM